After completing 1,000 rides, I’ve noticed only 2-3% of them are permanently memorable, and all the others have an memory expiration date of 1-3 weeks. Below is a memorable ride for 2 different reasons.
Drove to the pickup location: Erie Cafe. Dude opens the door, he bought the ride, and tells me “She’s all your now!” Woman gets in the car, we are going for a quick jaunt to the Gold Coast and then I’ll go hunt for another fare from there.
As an aside, easily 10-20% of my rides are purchased by someone other than the actual rider. Routinely, a male purchases a ride for a female.
Trying to start a conversation with passengers is not always met with enthusiastic open discussion. In this case, I noticed she was fucking annihilated. When she talked she tried to breathe in to prevent the smell of alcohol permeating my vehicle and only spoke a word or two at any time.
She did end up telling me that she was at the Erie Cafe for after work drinks and sucked down too many whisky shots.
Perhaps 2 blocks from her home, she requests that she get out of the vehicle. I did what I could and she successfully got out of my vehicle at the 100-150 block of W Division St.
I threw on my hazards, and got out of the vehicle to check on her. She had vomited all over the front of her black mini-skirt, mostly beer suds and froth, no visible chunks. Thankfully for her, nothing on her cream colored high heels. I asked how I could help, and she wanted napkins. I handed her a half dozen sheets of paper towel from my rideshare bugout bag and she was thankful.
Back in the car, I proceed to give her a pep talk after she wanted to end the ride and walk. I told her “We are in this together, we are a team. We are going to get you home, the doorman is going to get you into your condo, and everything is going to be fine. We only have 2 more blocks to go!”
Minutes later, I unceremoniously saw her to the door, and the doorman handled the rest.
Later I see that the requester was charged $5.00 for the ride of which my take was $3.88…
…Five weeks later my payment statement from the rideshare company lists a debit of $3.88. Curious, I check what I was being docked for, I realized that I remembered this ride, VIVIDLY. The rideshare company had removed the payment from one of my most memorable rides.
I then kicked-off what turned out to be an infuriating 3-hour email battle with rideshare customer service reps. They stated, quite emphatically, that I gave a ride to the wrong passenger, and that the requester did not take the ride. The second part was technically true. Nonetheless, everything on this fare was compliant. The requester probably just looked at his rideshare statement a month after he got blackout drunk at the Erie Cafe. How would you communicate this situation, your rage, and your sarcasm via email to a customer service representative, who’s primary language is not English?
After several ridiculous replies from customer service representatives, I reached a sympathetic person at the rideshare company that thanked me for my professionalism with the female passenger. She reapportioned me $3.88 for the ride, and re-reviewed the ride, thereby rewarding me with an additional $0.50 for something she didn’t identify.
That ride and that passenger will never be forgotten.
What is $5.00 worth to you? Please leave a comment below.